Frequently Asked Questions.

Is my existing WhatsApp number eligible for this service?

Yes. Your existing WhatsApp number can be used for InstaChatBox. Keep in mind to delete the WhatsApp account linked to that number before taking the service.

Does WhatsApp API have any fee?

There is no setup fee for using the WhatsApp API.

WhatsApp is free. So, what do you mean by conversational-based pricing?

Businesses using WhatsApp Business API to develop their business will incur charges for sending customer messages. While regular WhatsApp usage is free, WhatsApp conversation pricing depends on your, message template and customer country code.

How will I come to know about my conversation usage cost?

A conversation cost calculator is a great way to calculate the conversation usage cost. All you have to do is input the possible number of conversations that you expect to be initiated.

What is a chatbot session?

A chatbox session is counted every time a chatbot you have set up in InstaChatBox is invoked for your customer.
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